1. Data we process
- Account and contact data: email address, language, account identifiers and information needed for authentication and support.
- Business and tax data: legal/trade name, RUT, branch, address, city, department, phone, tax regime and parameters, BPS/Fonasa configuration and configured benefits.
- Activity data: customers and suppliers, documents, CFE, income, expenses, concepts, currencies, obligation payments, calculations and tax-information versions.
- Subscription data: plan, service periods, status and recorded payment history. We do not need to store full card details if a future payment operator processes them directly.
- Technical and security data: access records, session identifiers, errors, audit events and information reasonably necessary for security, diagnosis and abuse prevention.
2. Why we use data
We process information to create and protect your account; provide Solo.uy functions; calculate and organize obligations; prepare and issue CFE where applicable; maintain history and audit records; apply plan limits; manage support and payments; send operational messages and reminders; detect errors or abuse; and comply with applicable legal obligations.
3. Providers and recipients
We may disclose strictly necessary data to providers that help operate Solo.uy, such as infrastructure/hosting, transactional email and the connected electronic-invoicing provider. When you issue a CFE, required document and recipient data may be processed by that provider and the relevant fiscal systems. We may also disclose information when required by a valid legal obligation.
We do not sell personal data or share it with third parties for their own advertising purposes.
4. Retention
We retain data while the account or service relationship is active and afterwards for as long as reasonably necessary for legal, tax, contractual, security, audit and dispute-resolution purposes. Records that must be retained for those reasons are not automatically deleted merely because you change plan or cancel a subscription.
5. Security
We apply technical and organizational measures intended to protect information, including access controls, authentication, business-level separation and records of critical changes. No system can guarantee zero risk; if we identify a relevant incident we will act according to applicable obligations.
6. Your rights
Under Uruguayan data-protection rules, you may request information and access to your personal data and, where applicable, its update, inclusion, correction or deletion. Email hola@solo.uy from an address that allows us to verify your identity. We may request reasonable additional information to avoid disclosing or changing another person's data.
7. Export and account deletion
Solo.uy may provide data-export tools. A deletion request will be assessed considering data that can be erased and records we must legitimately retain. Deleting personal data does not require alteration of fiscal documents or audit records where retention is necessary.
8. Transfers and changes
Some technology providers may process information using infrastructure located outside Uruguay. We select providers and mechanisms appropriate to the type of information and applicable obligations. We may update this policy if processing activities, relevant providers or legal requirements change.
9. Contact
For privacy questions or to exercise rights concerning your personal data, email hola@solo.uy.